Long Term Care Perspectives
Mather LifeWays Institute on Aging derived 10 top senior living trends. Click here to see what 600 senior living organizations believe art the top trends.

Technology and Caregivers
A study examining family caregivers’ receptivity to
technology. 75%+ of respondants expect benefits
in saving time, making caregiving easier and allow the care recipient to feel safer.

Family Involvement & Communication
Family satisfaction is a key component of quality improvement efforts in long-term care settings. Research indicated enhancing family satisfaction is beneficial to the senior care provider. One key element is family-staff interactions.

Consumer Perspectives
Today’s consumer is emerging from the recession with a radically new definition of the American Dream and a renewed sense in their own resourcefulness and priorities according to a just released quantitative study of 1200 consumers and qualitative research with nearly 700, conducted by Ogilvy & Mather

Health Care and Listening to Customers
While engaging patients and family members as equal partners in health care is essential to achieving quality and safety goals, few organizations today include their input at all levels of organizational decision-making. Those that do are finding they benefit from the time they invest. A recent newsletter published by The Commonwealth Fund highlights new insights.

Satisfied is Not Enough
Research conducted by Promatura indicates customer satisfaction scores of satisfied are not sufficient to lead to customer referrals. Referrals are the number one source for sales leads in senior care. Learn more at Promatura's website.

Building a Mosaic of Trust
The Edelman Trust Barometer provides insight to how consumers view corporations. Senior care providers can take leverage a few key findings related to sustaining trust. Frequent communication is essential along with transparent and honest practices. Also your customers need to hear or see something about your firm a minimum of three to five times to believe its veracity. To read more click here.

What Culture Change "Looks Like"
The Pioneer Network recently published results from their study on Creating Knowledgeable Consumers regarding culture change in long term care. A majority (78%) of consumers who participated wanted to learn more about culture change. To read more click here.

Assisting Aging Parents
Dale Carter leads Transition Aging Parents. She provides insight and information to adult children of aging parents. As an adult child of an aging parent she has many insights as a long distance caregiver to her elderly mother. Visit Dale's site to sign up for her monthly publication.